What is Afterpay?

Afterpay allows you to shop now and pay later. With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks. Simply shop our online store and choose Afterpay as your payment method upon checkout. First-time customers will need to create an Afterpay account (with instant approval decision) and returning customers will simply log in to make their purchase. The best part, the goods will be shipped to you after checkout*. It’s that easy! At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise they will automatically take the money from your debit or credit card on your payment due dates.

*Preorders will ship as soon as the product arrives. All orders are subject to confirmation.

FAQ

Are there extra fees when I use Afterpay?
Afterpay is always zero interest. You pay nothing extra when you pay on time, according to your payment schedule. The only fees are late fees for missed payments.

Is there a minimum that I must spend in order to use Afterpay?
Your cart must exceed $35 in order to use Afterpay at checkout.

Is there a limit to how much I can spend on a single transaction using Afterpay?
Yes, your bag value must be between $35 and $2,000 to use Afterpay with UNLTD. Your first order, however, may have a lower maximum value. You will receive an instant approval decision on your order at checkout. Afterpay and UNLTD are committed to responsible spending and not all orders will be approved.

Can I use Afterpay if I’m an international customer?
Afterpay is only offered to our customers who have a Canadian billing address, a Caadian Visa or Mastercard (credit or debit card), and a Canadian mobile phone number. Customers with international billing addresses and/or phone numbers will not be able to set up an account with Afterpay.

Is there a minimum age requirement for using Afterpay?
Afterpay is only offered to customers over the age of 18.
 
What products are not eligible for purchase using Afterpay?
Afterpay is not available on purchases of gift cards or e-Gift cards and may be unavailable on additional products. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.

How does the payment schedule work?
Customers are required to make their first payment at the time of purchase. The remaining three payments are due every 2 weeks in equal installments and will be drawn from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

Will I be notified when a payment is due?
Afterpay sends payment reminders via SMS and email prior to payments becoming due. It is also easy to view your orders and payment schedules on Afterpay.com or in the Afterpay App.

Can I pay early?
You can make payments anytime before your due date. If you’d like to make payments before your scheduled pay dates, you can do so through your Afterpay account. Just select the installment you’d like to pay early and hit "Pay Now."

What if I can't make an Afterpay installment?
If you do not make a payment when due or funds are unavailable, you will be charged a late payment fee. For more information, visit the Afterpay website.

Can I move or change payment due dates for an order?
To request an adjusted payment schedule, contact Afterpay’s Customer Service team and the team will review your account to determine eligibility. Not all requests can be accommodated. 

When will my items be delivered if I use Afterpay?
Afterpay orders are delivered within our standard shipping time frames like any other order from Outerknown.com. Visit our shipping information page here for more information. Preorders will ship as soon as the product arrives. All orders are subject to confirmation.

How do I return or exchange an item purchased using Afterpay?
Afterpay returns follow our standard return process. Please visit our returns & exchanges page on how to return items. Please note, refunds for Afterpay will first be refunded from Outerknown to Afterpay, and then to you. We cannot provide an exchange or cash refund.

Have more questions about Afterpay returns?
Go to help.afterpay.com.

Can I edit or modify my order after placing it?
Once Afterpay has approved an order, additional items cannot be added. UNLTD is able to issue partial refunds through Afterpay if items are not in stock or cannot be fulfilled for any reason.

RETURNS & EXCHANGES
Refunds for customers using the Afterpay payment option will follow UNLTD’s standard return policy and will first be refunded from UNLTD to Afterpay, and then to the customer. For this reason, do not offer an exchange or cash refund for Afterpay orders. Afterpay will only process refunds following (1) the issue of a refund request via the Merchant Portal or (2) the issue of a refund request via your direct ecommerce integration.

ORDER MODIFICATIONS
Once Afterpay has approved an order, order details cannot be modified, and items cannot be added to the order. We encourage customers to place a new, and separate order if they would like to add additional items to their purchase. UNLTD can issue full or partial refunds for any reason.

DECLINED ORDERS
Afterpay is committed to supporting responsible spending and we do not approve all orders. If an order fails Afterpay’s order assessment criteria, the customer will be directed back to your website’s checkout page with a notification that the order has been declined. The customer can then attempt to complete the purchase using a different payment method.