Covid-19 and what we are doing to keep our customers and staff safe.
It goes without saying that we are very excited to be able to open our doors to customers now that the Covid-19 restrictions have been lifted in our area. That being said, we are nowhere near being out of the woods yet and now more than ever we need to practice extra caution. Certain aspects of how we do business have changed slightly but one thing will always remain, our commitment of keeping our staff and customers safe!
As businesses alike begin to open their doors and adjust to an adjusted way of operation, we wanted to call out the things that we have implemented for your safety.
We are limiting the number of customers in our store to 8 people at a time. We are also closing the store from 1pm - 2pm daily to ensure we can give the store a proper clean and sanitize.
We have installed hand sanitizer stations at the entrances and around the store and glass barriers around our tills.
We have posted social distancing reminders throughout the store and have marked the floor at 2m intervals to maintain social distancing in line ups.
We are disinfecting all high touch surfaces every hour and we are closing for an hour each day to do an extra thorough mid-day clean.
Customers will be required to use hand sanitizer before trying on clothing and any unwanted items will be quarantined for a minimum of 24 hours before being returned to the sales floor.
Our staff is family. For the safety of our family we will not be accepting returns, exchanges or warranties at this time. Sorry for the inconvenience.
All staff have been trained on proper hygiene procedures, including frequent handwashing for 20 seconds and frequent use of hand sanitizer
Staff are being encouraged to stay home if they are sick and are being screened at the beginning of every shift for signs of illness.
We have gloves and facemasks available to all staff, the wearing of which is not currently mandatory, but the option is available to them if they choose.
If coming to the shop is still something outside of your comfort zone, we appreciate and respect your decision. We want to make shopping with us as comfortable as possible. Our web team is working extra hard to get more items on our online store. We are adding new product to our online store daily.
On top of that we are continuing to offer curbside pick up and door to door delivery within the Bow Valley. We also offer shipping to most places around the world*.
*Some item restrictions apply.