Customer Service

RETURNS SHIPPING WARRANTIES  PRIVACY POLICY 
RETURN POLICY  
Unlimited will gladly exchange or refund full priced items within 15 days of purchase with an original receipt. Items must be in their original state: unwashed, unworn, unaltered and must have all tags attached. Returned items will be subject to review upon return.With presentation of your receipt, unused products purchased (in-store or online) at regular price may be exchanged at either of our retail locations within; (a.)15 days of purchase, or (b.)15 days after the reception of the order. Products bought online cannot be refunded at our retail locations, in the case of a refund, it must be refunded through our online system which may take up to 5 days. Products bought on clearance (20% off or more) are final sale and cannot be returned. If you are unable to return your items at a physical location, you can send the product back for return. In this case please email Webstore@unltd.ca to start the return process. You will have 15 days after receiving the product to start this process. 

NOTE: The customer will be responsible for the cost of shipping the return back to us, unless otherwise stated. 

PACKAGING YOUR PRODUCT FOR A RETURN
Shoes, snowboard bindings, goggles, and boots must include the original box in its original condition, without postal labels, stickers or tape stuck directly to it. 

NOTE: Restocking fees will be charged if the product is returned in a damaged box, or without its original box. 

RETURN ADDRESS:
Canada Post 
PO Box 1375 
Banff, AB 
CANADA 
T1L1B3 
403 762 3725 

Any Other Courier
319 Banff Ave 
Banff, AB 
CANADA 
 T1L1B3 
 403 762 3725
SHIPPING  
Online orders are shipped on business days (Monday through Friday, excluding holidays). Expect your package to be shipped out in the next 48 business hours following the submission of your order. The shipping service you select does not affect the processing time of your order. 

Unlimited uses Canada Postal Service to ship domestic and international. If you need to make special shipping arrangements, you can email Webstore@unltd.ca or call us Toll Free 1-403-762-3725 EXT 6 to speak with someone about alternative methods. We will try and accommodate as much as possible. All deliveries MUST be signed for, otherwise Unlimited cannot take responsibility for delivery. 

TERMS AND CONDITIONS
We reserve the right, at any time after receipt of your order, to accept or decline your order for any reason. We may need to verify any information you provide before we accept an order. Item availability and prices of all products sold on this site are subject to change without notice. We reserve the right to limit quantities of certain items. In the event that our online stock is incorrect and we are unable to fulfill your order, we will notify you before proceeding with an exchange or refund. 
WARRANTIES
If you purchase a product you feel is defective, you are within your rights to try and warranty the product. Manufacturer’s defects are covered*. Damage caused by misuse or human error is not. Most companies offer their own warranty process, they can be found on their respective company websites. If you feel more comfortable leaving the warranty with us, we are more than happy to try to assist. 

IMPORTANT: This process may take up to 6 weeks or more. UNLTD is a third party and are not directly involved in the warranty decision. We therefore cannot guarantee the item will be repaired or replaced. Where credit is issued by the manufacturer, UNLTD offers only store credit – no form of cash will be given. You must provide all receipts of original purchase before the warranty will be accepted by UNLTD. We reserve the right to refuse any warranty.

PLEASE NOTE: Extra fees may apply to warranties that require us to ship product to be inspected. In this case, we will contact you and set up a method of payment for these fees. The warranty process will not proceed until these fees have been settled. 

To start the warranty process bring your defective product in to one of our locations or email us at Warranties@unltd.ca .

* Manufacturer defects are left to the discretion of the manufacturer. Unlimited or their staff do not make the final decision on whether or not an item will be accepted by the manufacturer.  
Unlimited Skate and Snow Privacy Policy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://unlimited-skate-snow.myshopify.com/ (the “Site”). 

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”We collect Device Information using the following technologies:- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:Communicate with you;Screen our orders for potential risk or fraud; andWhen in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

BEHAVIOURAL ADVERTISING 
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. DO NOT TRACKPlease note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. YOUR RIGHTSIf you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

CHANGES We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

CONTACT US 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at webstore@unltd.ca or by mail using the details provided below: 
BOX 1375 
BANFF, AB 
T1L 1B3 
Canada
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