CUSTOMER SERVICE

IN STORE RETURNS
With presentation of your receipt, unused products purchased (in-store or online) may be returned or exchanged at either of our retail locations within; (a.)15 days of purchase, or (b.)15 days after the reception of the online order, based on the web order tracking information. Returned items will be subject to review upon return.

Products bought online can be exchanged at our retail locations, however the refund must be processed through our online system, which is not instant and will require processing time.

Products bought on clearance (20% off or more) are final sale and cannot be returned.


ONLINE RETURNS
If you are unable to return your items at a physical location, you can send the product back for return. The return process must be initiated within; (a.)15 days of purchase, or (b.)15 days after the reception of the online order, based on the web order tracking information.

To start the return process, please fill out the form below: 

Products bought on clearance (20% off or more) are final sale and cannot be returned.

The customer will be responsible for the cost of shipping the return back to us, unless otherwise stated. 

PACKAGING YOUR PRODUCT FOR A RETURN
Shoes, snowboard bindings, goggles, and boots must include the original box in its original condition, without postal labels, stickers or tape stuck directly to it. Returned items will be subject to review upon return.

Restocking fees will be charged if the product is returned in a damaged box, or without its original box.

The return address will vary depending on what service you choose. See below:

Canada Post
PO Box 1375
Banff, AB
CANADA
T1L1B3
403 762 3725

Any Other Courier
319 Banff Ave
Banff, AB
CANADA
T1L1B3
403 762 3725

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