Online orders are shipped on business days (Monday through Friday, excluding holidays). Expect your package to be shipped out in the next 48 business hours following the submission of your order. The shipping service you select does not affect the processing time of your order.
UNLTD uses Canada Post to ship domestic and international. If you need to make special shipping arrangements, you can email Webstore@unltd.ca or call us Toll Free 1-403-762-3725 EXT 6 to speak with someone about alternative methods. We will try and accommodate as much as possible. All deliveries MUST be signed for, otherwise UNLTD cannot take responsibility for delivery.
Due to the pandemic, we have been experiencing delays with overseas shipments. Items shipped outside of North America may take up to 6 weeks or longer. Tracking information is also not available on international shipments.
With proof of purchase, unused products purchased (in-store or online) may be returned or exchanged. The return process must be initiated within;
- 15 days of purchase, for in store purchases
- 15 days after the reception of the online order, based on the web order tracking information.
The customer will be responsible for the cost of shipping the return back to us, unless otherwise stated.
Products bought on clearance (20% off or more) are final sale and cannot be returned.
To start a return or learn more about the return process, visit our Returns page.
TERMS AND CONDITIONS
All orders are subject to confirmation. We reserve the right, at any time after receipt of your order, to accept or decline your order for any reason. We may need to verify any information you provide before we accept an order. Item availability and prices of all products sold on this site are subject to change without notice. We reserve the right to limit quantities of certain items. In the event that our online stock is incorrect and we are unable to fulfill your order, we will notify you before proceeding with an exchange or refund.
Thanks for contacting us. We'll get back to you as soon as possible.