Staff

Online orders are shipped on business days (Monday through Friday, excluding holidays). Expect your package to be shipped out in the next 48 business hours following the submission of your order. The shipping service you select does not affect the processing time of your order.

Unlimited uses Canada Postal Service to ship domestic and international. If you need to make special shipping arrangements, you can email Webstore@unltd.ca or call us Toll Free 1-403-762-3725 EXT 6 to speak with someone about alternative methods. We will try and accommodate as much as possible. All deliveries MUST be signed for, otherwise Unlimited cannot take responsibility for delivery.

All orders are subject to confirmation. We reserve the right, at any time after receipt of your order, to accept or decline your order for any reason. We may need to verify any information you provide before we accept an order. Item availability and prices of all products sold on this site are subject to change without notice. We reserve the right to limit quantities of certain items. In the event that our online stock is incorrect and we are unable to fulfill your order, we will notify you before proceeding with an exchange or refund. 

Unlimited will gladly exchange or refund full priced items within 15 days of purchase with an original receipt. Items must be in their original state: unwashed, unworn, unaltered and must have all tags attached. Returned items will be subject to review upon return. With presentation of your receipt, unused products purchased (in-store or online) at regular price may be exchanged at either of our retail locations within; (a.)15 days of purchase, or (b.)15 days after the reception of the order*. Products bought online can be returned at our retail locations. However in the case of a refund, it must be refunded through our online system which may take up to 5 days.

*Items purchased as Christmas gifts may return unused items within 14 days of December 25th. 

If you are unable to return your items at a physical location, you can send the product back for return. In this case please email Webstore@unltd.ca to start the return process. You will have 15 days after receiving the product to start this process. 

NOTE: The customer will be responsible for the cost of shipping the return back to us, unless otherwise stated. 

Shoes, snowboard bindings, goggles, and boots must include the original box in its original condition, without postal labels, stickers or tape stuck directly to it. 

NOTE: Restocking fees will be charged if the product is returned in a damaged box, or without its original box.